Students having trouble with technology?

Students having trouble with technology?

Just because our students are digital natives doesn’t mean that they know everything about technology. One great place for students to get helpful tutorials is at The Goodwill Community Foundation (yes, that Goodwill) offers user friendly help on everything from Google Apps to Microsoft Office to Twitter. It’s completely free to use and self-paced so that your students can learn more on their own time.

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Accommodating Student’s Needs with Quizzes in Canvas

Accommodating Student’s Needs with Quizzes in Canvas


Accommodating a student’s needs with quizzes does not have to be a burden in Canvas. Whether your student needs more time, additional attempts, or needs to take the quiz in the KLC, Canvas has you covered:

Adding Additional Times & Attempts:

Once your quiz is published, you can go to the quiz information page and find the Moderate Quizzes option in the right sidebar. Just find the students name and click the pencil to edit that students time limit and attempts. Learn more with this Canvas guide called “Once I publish a timed quiz, how can I give my students extra time?”.

Setting Up a Different Quiz Start Time for an Individual Student

Some students need to take their quiz in the Kissinger Learning Center to help alleviate test anxiety and provide a distraction free test area. You can give these students a different start and end time for their quizzes by using the +Add button under the quiz dates. Learn more with this Canvas guide called “How do I assign a quiz to an individual student or course section?”.

Timer Anxiety

Some students feel anxiety when they see the timer for a timed quiz counting down. To help alleviate this stress, Canvas has a “hide” link in the timer area of the quiz that will…surprise…hide the timer from view. Students are able to click “show” at any time to reveal the remaining time. This does not prevent the warning message that time is running out.

First Day of Class Icebreakers

First Day of Class Icebreakers

The first day of class is a filled with nervous anticipation for me. I know that this is just one in a series of days, but making a good first impression can set your course in the right direction. One of the first things I like to tackle is creating a community of learners. I want them to be comfortable with one another and that starts by meeting each other. I do this by always starting with some type of icebreaker in the class.

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Resources for New Faculty (and You Returning Faculty, Too)

Resources for New Faculty (and You Returning Faculty, Too)

Welcome, New Faculty! Information Technology Services (ITS) provides computer support for AU students, faculty, and staff. We’d like to share some information that will help you use technology resources at AU (because we all now that trying to remember this after an orientation session is nearly impossible):

ITS Contact Information: You can reach ITS in the following ways: search the ITS Knowledge Base, email us at, stop by Decker 54, or call 765-641-4300.

ITS Ticket Tracking System: ITS has a ticket tracking system which is found at If you need assistance from ITS, click on the Submit a request link in the upper right corner. You will be prompted to login and provide us information on your request. You will be able to check back to see the status of your request and to communicate any additional information necessary for us to complete your request.

ITS Knowledge Base: Part of the ticket tracking system is the ITS Knowledge Base at Found in this Knowledge Base is helpful information you need to navigate and use AU electronic resources. Articles are continually being developed and added. If you cannot find what you are looking for or you would like to suggest an article, let us know at

MyAU: This portal at is your link to Anderson University electronic resources. The portal is web based so there is no software to install on your computer. Links are available to many of the resources mentioned in this document as well as resources like AccessAU and Canvas. You can also enable single sign on. For more information on MyAU, search for “MyAU” in the ITS Knowledge Base.

Network password: Your network account allows you to access resources such as MyAU, AccessAU, and Canvas. If you are having problems logging into these resources or if you want to proactively change your network password, please visit the MyAU portal at to reset your network password. Network passwords expire every 6 months.

Email address and password: Your email address is your official campus email.  Your AU email account is separate from your network account so changing your network password has no effect on your AU email password. Visit the ITS Knowledge Base for instructions on changing your Email password.

Use your AU ID card to login to Copier: Your AU ID card can be associated with your network username and password so all you have to do to copy is present your ID card to the ID card scanner on the copier. The first time you present the card near the scanner, you will be prompted to login with your network username and password. Subsequent presentations of the ID card to the scanner will automatically log you in.

Emergency Notification: Rave Mobile Safety is an emergency notification system available to members of the Anderson University community. To participate, go to, login with your network username and password, then enter your contact information.

AccessAU: AccessAU is the web-enabled version of the AU administrative records system. We have two entry points into AccessAU. In AccessAU Academic, instructors can view their class schedules and rosters, find information about students, enter grades, advise students, monitor degree progress, and much more. In AccessAU HR, employees can find information about payroll, compensation, and benefits. AccessAU can be found in MyAU or directly at

Instructional Resource Center: ITS has a small staff dedicated to supporting faculty and instruction called the Instructional Resource Center. The IRC is located right next to the ITS Helpdesk in Decker 45 and has a small training center where we often work with faculty. The staff includes Tim States (Assistant Director in ITS and jack of all trades), Jodie Reminder (Instructional Designer and online education lover), and Matt Parker (Classroom Technology Support and technology tinkerer). Please let us know if you you have questions about Canvas, classroom technology, online education, or need any other help with instructional project.

Classroom Technology Support: Most classrooms on campus are equipped with technology and we have students and full-time staff available to assist faculty during daytime class sessions If you need help with a classroom, please call 765-641-4300 and let us know that you are having an issue with the technology in your classroom. Be sure to give us your name, the classroom, a general description of the problem, and let us know if the problem is preventing you from teaching. Our techs will quietly work to resolve the problem as quickly as possible, but can certainly wait until after class so as to not disturb your class.

Instructional Equipment Checkout: The Instructional Resource Center has equipment available for instructional use. This includes video cameras, classroom response sets, portable document cameras, projectors and screens, and video/web conferencing systems. Requests can be made by emailing or putting in a ticket at

Canvas: Canvas is our learning management system on campus. This is our second year using the system and faculty report that it is a very user-friendly technology. AccessAU can be found in MyAU or directly at To get a course into Canvas, you will request it in AccessAU. Tim States and Jodie Reminder are available to provide you with training on using Canvas and suggestions on how to best use the system. Additional Canvas help can be found by clicking the Help icon in the Canvas menu and selecting Search the Canvas Guides.

Instructional Design Services: Whether you’re teaching a class online or need help reworking your course, Jodie Reminder is available to help you with instructional design. We take a systematic approach to problems in the classroom and find a solution that works best for you. Of particular interest, Jodie helps a lot of departments and instructors with online teaching so don’t despair if you’re being asked to teach online. She is here to help you out!

Google Apps for Education: AU is a Google Apps for Education School and that means you have unlimited storage. We recommend using Google Drive for sharing files with students and for storing large items like video files. The IRC tries to promote good ways of using Google apps for instructional and productivity purposes. If you have questions on how to do something or if you’re looking for suggestions, Tim States loves to work with faculty on Google Apps.

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Countdown to Classes

Countdown to Classes

Each school year gives us a fresh start and a chance to try something new. The IRC wants to inspire you with some different ways to use campus technology tools. Here’s a what we have lined up for our Countdown to Classes:

4 Weeks to Go (Week of August 1st)

This Year I’m Going to Do More with Canvas

Recap of Introduction to Canvas Workshop

Recap of Advanced Canvas Workshop

3 Weeks to Go (Week of August 8th)

This Year I’m Going to Be More Productive

Recap of 12 Tips for Being More Productive with Google Apps Workshop

2 Weeks to Go (Week of August 15th)

This Year I’m Going to Do More With Video

Recap of Videoconferencing: Google Hangouts and Canvas Conferences Workshop

Recap of Recording Videos with Screencast-o-Matic Workshop

1 Week to Go (Week of August 22nd)

This Year I’m Going to Understand  the Technology in my Classroom

Special One-on-One Sessions to Get to Know Your Classrooms

Can’t make the listed time? Please remember that the IRC is available to work with you on whatever teaching and technology project you might have. Feel free to give us a call or send an email.

Graphic Credits: Banner

In Case You Missed It: Recording Videos with Screencast-o-Matic Workshop

In Case You Missed It: Recording Videos with Screencast-o-Matic Workshop


In case you missed the Recording Videos with Screencast-o-Matic Workshop (or even if  you were there), here’s an outline of what we covered and some links to additional information:

Tim shared:

  • Why you might want to create a video for class
  • Tips for creating a video students will watch
  • How to install Screencast-o-Matic
  • What you can do using Screencast-o-Matic, and
  • How to embed videos from Google Drive into Canvas.

For more information, check out this handy tip sheet from Tim on Screencasting 101. You can contact the IRC for the password to install Screencast-o-matic on your machine.

As always, if you have questions or would like to sit down and learn more, feel free to reach out to us via email ( or stop by the IRC office in Decker 45.

Answers to 3 Common Canvas Questions (and a Bonus)

Answers to 3 Common Canvas Questions (and a Bonus)


As we Countdown to Classes, here are some answers to common Canvas questions:

1. Where are my new courses? Canvas is set up so that your enrollments will automatically be added to your course, but this means that you must request new courses each semester. It’s easy! Browse to (Academic) and click “My Schedule” in the Faculty Center. Then select the Add to Canvas button. Your courses will be ready within two hours.

2. Can I reuse my content from last year? Canvas allows you to import content from a previous course in the Settings for the new course. Here’s a quick tip sheet on all the steps.

3. Why don’t I see my new courses? Now that we’ve been using Canvas for a while, your new courses will not automatically appear on the dashboard. You can add a course to the dashboard by going to Course > All Courses and then clicking the stars to the left of the course names. Those with gold stars will appear on the dashboard and those white stars won’t.

BONUS: How do I cross-list my Canvas courses? If you have courses listed across departments or if you have two sections of the same course, you can cross-list your course by following these directions. They are a little confusing, so let us know if you run into any trouble.

Let us know if you have any questions!

In Case You Missed It: Videoconferencing

In Case You Missed It: Videoconferencing

In case you missed the Videoconferencing: Google Hangouts and Canvas Conferences Workshop (or even if  you were there), here’s an outline of what we covered and some links to additional information:

Tim shared a number of tips on how to approach videoconferencing, including:

  • Use a headset with microphone for best sound quality and eliminate feedback: When sound travels from your speaker and is picked up by your microphone then an echo loop can form creating an unpleasant audio experience for all.  If you do not have a microphone headset, then you can mute your microphone when not speaking
  • Speak naturally but slow and clear: No need to shout.
  • Place a light or lamp in front of you to illuminate your face: If the light source is behind you it will cause you to silhouette such that your face is dark and not clearly visible.
  • Be Yourself.
  • You will need to grant permission for the video conferencing platform and the browser (Chrome or Firefox) to have access to your camera and microphone before you begin.
  • IRC has equipment for videoconferencing. Equipment for faculty use, including a webcam and group microphone/speaker, can be requested via email at

Tim walked us through the process of using Google Hangouts and Canvas Conferences:

  • Google Hangouts is a personal video conferencing solution that is part of our Google Apps for Education suite. It can be used with people both inside and outside of the university. Online documentation for using Google Hangouts is here.
  • Conferences is a video conferencing tool built in to Canvas. It can be used only with people in the university system. Online documentation for using Canvas Conferences is here. Scroll down to the section on conferences to become familiar with using this tool.

As always, if you have questions or would like to sit down and learn more, feel free to reach out to us via email ( or stop by the IRC office in Decker 45.