Welcome, New Faculty! Information Technology Services (ITS) provides computer support for AU students, faculty, and staff. We’d like to share some information that will help you use technology resources at AU (because we all now that trying to remember this after an orientation session is nearly impossible):
ITS Contact Information: You can reach ITS in the following ways: search the ITS Knowledge Base, email us at email@example.com, stop by Decker 54, or call 765-641-4300.
ITS Ticket Tracking System: ITS has a ticket tracking system which is found at http://helpdesk.anderson.edu. If you need assistance from ITS, click on the Submit a request link in the upper right corner. You will be prompted to login and provide us information on your request. You will be able to check back to see the status of your request and to communicate any additional information necessary for us to complete your request.
ITS Knowledge Base: Part of the ticket tracking system is the ITS Knowledge Base at http://helpdesk.anderson.edu. Found in this Knowledge Base is helpful information you need to navigate and use AU electronic resources. Articles are continually being developed and added. If you cannot find what you are looking for or you would like to suggest an article, let us know at firstname.lastname@example.org.
MyAU: This portal at https://myau.anderson.edu is your link to Anderson University electronic resources. The portal is web based so there is no software to install on your computer. Links are available to many of the resources mentioned in this document as well as resources like AccessAU and Canvas. You can also enable single sign on. For more information on MyAU, search for “MyAU” in the ITS Knowledge Base.
Network password: Your network account allows you to access resources such as MyAU, AccessAU, and Canvas. If you are having problems logging into these resources or if you want to proactively change your network password, please visit the MyAU portal at https://myau.anderson.edu to reset your network password. Network passwords expire every 6 months.
Email address and password: Your @anderson.edu email address is your official campus email. Your AU email account is separate from your network account so changing your network password has no effect on your AU email password. Visit the ITS Knowledge Base for instructions on changing your Email password.
Use your AU ID card to login to Copier: Your AU ID card can be associated with your network username and password so all you have to do to copy is present your ID card to the ID card scanner on the copier. The first time you present the card near the scanner, you will be prompted to login with your network username and password. Subsequent presentations of the ID card to the scanner will automatically log you in.
Emergency Notification: Rave Mobile Safety is an emergency notification system available to members of the Anderson University community. To participate, go to http://alert.anderson.edu, login with your network username and password, then enter your contact information.
AccessAU: AccessAU is the web-enabled version of the AU administrative records system. We have two entry points into AccessAU. In AccessAU Academic, instructors can view their class schedules and rosters, find information about students, enter grades, advise students, monitor degree progress, and much more. In AccessAU HR, employees can find information about payroll, compensation, and benefits. AccessAU can be found in MyAU or directly at http://accessau.anderson.edu/.
Instructional Resource Center: ITS has a small staff dedicated to supporting faculty and instruction called the Instructional Resource Center. The IRC is located right next to the ITS Helpdesk in Decker 45 and has a small training center where we often work with faculty. The staff includes Tim States (Assistant Director in ITS and jack of all trades), Jodie Reminder (Instructional Designer and online education lover), and Matt Parker (Classroom Technology Support and technology tinkerer). Please let us know if you you have questions about Canvas, classroom technology, online education, or need any other help with instructional project.
Classroom Technology Support: Most classrooms on campus are equipped with technology and we have students and full-time staff available to assist faculty during daytime class sessions If you need help with a classroom, please call 765-641-4300 and let us know that you are having an issue with the technology in your classroom. Be sure to give us your name, the classroom, a general description of the problem, and let us know if the problem is preventing you from teaching. Our techs will quietly work to resolve the problem as quickly as possible, but can certainly wait until after class so as to not disturb your class.
Instructional Equipment Checkout: The Instructional Resource Center has equipment available for instructional use. This includes video cameras, classroom response sets, portable document cameras, projectors and screens, and video/web conferencing systems. Requests can be made by emailing email@example.com or putting in a ticket at http://helpdesk.anderson.edu.
Canvas: Canvas is our learning management system on campus. This is our second year using the system and faculty report that it is a very user-friendly technology. AccessAU can be found in MyAU or directly at http://canvas.anderson.edu/. To get a course into Canvas, you will request it in AccessAU. Tim States and Jodie Reminder are available to provide you with training on using Canvas and suggestions on how to best use the system. Additional Canvas help can be found by clicking the Help icon in the Canvas menu and selecting Search the Canvas Guides.
Instructional Design Services: Whether you’re teaching a class online or need help reworking your course, Jodie Reminder is available to help you with instructional design. We take a systematic approach to problems in the classroom and find a solution that works best for you. Of particular interest, Jodie helps a lot of departments and instructors with online teaching so don’t despair if you’re being asked to teach online. She is here to help you out!
Google Apps for Education: AU is a Google Apps for Education School and that means you have unlimited storage. We recommend using Google Drive for sharing files with students and for storing large items like video files. The IRC tries to promote good ways of using Google apps for instructional and productivity purposes. If you have questions on how to do something or if you’re looking for suggestions, Tim States loves to work with faculty on Google Apps.
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